What We're Reading: Page 2
Industry reads hand-picked by our editors
Jul 23, 2025
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Retail Dive
Target to stop price matching retailers
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Harvard Business Review
Shake Shack’s Digital Playbook: More Tech, Same Hospitality?
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Eater
‘It’s Been a Journey’: At Providence, the Customer Experience Drives the Ship
Jul 22, 2025
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Computer Weekly
The role of customer data platforms
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The Wall Street Journal
Estée Lauder, a Late Digital Adopter, Makes New Push to Reach Shoppers Online
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MarTech
Orchestrating empathy where your funnel falls short
Jul 21, 2025
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Retail Customer Experience
New Look deploys Amperity platform to boost customer experience
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Retail Banker International
Navigating the new age of tourism with contactless payments
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C-Store Dive
Love’s brings order-ahead capabilities to Carl’s Jr sites
Jul 18, 2025
Jul 17, 2025
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The Wall Street Journal
Estée Lauder, a Late Digital Adopter, Makes New Push to Reach Shoppers Online
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Retail Dive
Kohl’s appoints digital chief amid turnaround plan
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The Financial Brand
Consumer Angst Drives Need for Real Advice from Banks
Jul 16, 2025
Jul 15, 2025
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The Points Guy
The Journey loyalty program rewards travelers at boutique hotels
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Retail Customer Experience
Walmart renews partnership with Scandit
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Play NJ
Hard Rock Opens Customer Service Center for Digital Inquiries
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