What We're Reading: Page 2
Industry reads hand-picked by our editors
Mar 26, 2025
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FedScoop
Reflections from DOD’s first-ever customer experience officer
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The Street
AT&T quietly issues stern warning to customers
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The Wall Street Journal
23andMe Site Went Down as Customers Struggled to Delete Data
Mar 25, 2025
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The Wall Street Journal
Your United Airlines Credit Card Is Going to Cost More
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Retail Dive
5 years after pandemic lockdowns, is retail back to normal?
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The New York Times
23andMe Files for Bankruptcy Amid Concerns About Security of Customers’ Genetic Data
Mar 24, 2025
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The New York Times
Heathrow Shutdown Shows How Airline and Airport Chaos Can Quickly Spiral
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San Diego Union-Tribune
Are consumer sentiment studies a good measure of the economy?
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No Jitter
AI in 2025: Its Usefulness Is Triggered By Better Human Habits
Mar 21, 2025
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Harvard Business Review
How to Build Your Own AI Assistant
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TheStreet
Carnival Cruise Line passengers reject technology upgrade
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CFO Dive
Economic data ‘point to headwinds ahead,’ Conference Board says
Mar 20, 2025
Mar 19, 2025
Mar 18, 2025
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TechTarget
Qualtrics releases employee, customer service AI agents
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Financial Times
AI won’t fix the real issue with customer service
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Retail Dive
Wayfair plots second large-format store
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