What We're Reading: Page 2
Industry reads hand-picked by our editors
May 19, 2025
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CX Today
First-of-Its-Kind Insurance Targets Costly AI Hallucinations in Customer Service and Beyond
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CBS Baltimore
Southwest Airlines had the least amount of customer complaints in 2024, research group says
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No Jitter
No Jitter Roll: Twilio, Zoho, Forethought, and Dialpad Make CX Platform Announcements
May 16, 2025
May 15, 2025
May 14, 2025
May 13, 2025
May 12, 2025
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Automotive Dive
Omnichannel, first-party data top automotive marketing trends in 2025
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Computer Weekly
How GenAI-driven knowledge management can enhance customer experience
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The Wall Street Journal
Why Airlines Are Betting Billions on First-Class and Trimming Economy
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