What We're Reading
Industry reads hand-picked by our editors
Jul 15, 2025
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The Points Guy
The Journey loyalty program rewards travelers at boutique hotels
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Retail Customer Experience
Walmart renews partnership with Scandit
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Play NJ
Hard Rock Opens Customer Service Center for Digital Inquiries
Jul 14, 2025
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Harvard Business Review
How Pop Mart Won Young Customers in a Fragmented Attention Economy
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Retail Customer Experience
Consumers fast becoming value seekers
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CMSWire
Has Customer Experience Lost Its Teeth?
Jul 11, 2025
Jul 10, 2025
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Retail Customer Experience
Germany grocer adopts Diebold Nixdorf AI self-checkout
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Grocery Dive
What makes The Fresh Market pop, according to its CEO
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Marketing Dive
How marketers can respond with empathy to consumer tariff shocks
Jul 09, 2025
Jul 08, 2025
Jul 07, 2025
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Retail Dive
Sephora taps Lyft to deliver customers to its stores
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Cybersecurity Dive
Qantas says large amount of customer data stolen in cyberattack on call center
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Destination CRM
Customer Satisfaction with Contact Centers Continues to Slide
