What We're Reading
Industry reads hand-picked by our editors
May 13, 2025
May 12, 2025
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Automotive Dive
Omnichannel, first-party data top automotive marketing trends in 2025
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Computer Weekly
How GenAI-driven knowledge management can enhance customer experience
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The Wall Street Journal
Why Airlines Are Betting Billions on First-Class and Trimming Economy
May 09, 2025
May 08, 2025
May 07, 2025
May 06, 2025
May 05, 2025
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Tech.eu
How HappyorNot went from four buttons to over 2 billion customer feedback data points
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The Philadelphia Inquirer
As Trump guts federal watchdog, Pa. Gov. Josh Shapiro is streamlining the consumer complaint process
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CX Today
Salesforce Hopes to Shift Half of Its 9,000 Customer Support Agents Into New Roles
