What We're Reading
Industry reads hand-picked by our editors
Aug 01, 2025
Jul 31, 2025
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BNN Bloomberg
As more loyalty programs pop up, customers want access and tangibility: expert
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Retail Customer Experience
RaceWay taps Par Technology to power rewards program
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CX Today
Why Contact Center Technology Decisions Go Wrong and How to Get Them Right
Jul 30, 2025
Jul 29, 2025
Jul 28, 2025
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The Wall Street Journal
Even Patrick Mahomes Can’t Give Airbnb a Quick Win
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CMSWire
Pfizer’s CX Strategy Puts Employee Experience at the Center
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Retail Customer Experience
Customer loyalty at inflection point, claims study
Jul 25, 2025
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The Wall Street Journal
Why ‘Returnless Returns’ Can Pay Off for Companies
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Social Media Today
Google Adds More AI Elements to its Product Discovery and Shopping Tools
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Fast Company
How big brands manage relationships between customer segments
