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What We're Reading

Industry reads hand-picked by our editors

Jun 02, 2025

MarketWatch
United CEO says budget airlines ‘screw the customer’ — but apparently new partner JetBlue is an exception
Retail Dive
Tariffs are likely to drive Prime Day purchases
The New York Times
How Trump’s Regulatory Rollbacks Are Increasing Costs on Americans

May 30, 2025

The Wall Street Journal
The End of Southwest’s ‘Bags Fly Free’ Threatens Its On-Time Record
USA Today
Bogus customer service is just the latest online scam you need to be aware of
MarTech
Time to First Value: The CX metric you can’t afford to ignore

May 29, 2025

The Register
AI agents don’t care about your pretty website or tempting ads
CX Today
Salesforce to Acquire Informatica for $8BN: 3 Big Talking Points
PYMNTS
Ulta Beauty’s AI Strategy Drives a 95% Customer Repurchase Rate

May 28, 2025

C-Store Dive
4 c-store chains that are investing in new formats
The Financial Brand
Better Onboarding Isn’t Just a Perk. It’s Critical
Kiosk Marketplace
Donatos Pizza to launch fully autonomous restaurant at Columbus Airport

May 27, 2025

CIO Dive
Agentic AI delivers measurable value to early adopters
CX Network
Customer data compromised in M&S cyber attack
CX Today
Zoom Secures Its Largest-Ever Virtual Agent Deal, Teases New Voice Agents

May 22, 2025

Business Insider
Duolingo drama underscores the new corporate balancing act on AI hype
Forbes
The New Era Of CX Starts With A Smarter Hello
CMS Wire
Still Taking Calls After 30 Years: TP’s Miranda Collard on the Human Side of CX

May 21, 2025

TechTarget
SAP to add AI agents for catalogs, order management
CX Today
Microsoft 365’s “Biggest” Update in 8 Years Will Transform Microsoft Teams Into a Hub for AI Agents
Retail TouchPoints
The UPS Store’s Secret to Success: Maintaining a High ‘Say-to-Do’ Ratio

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