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What We're Reading: Page 12

Industry reads hand-picked by our editors

Apr 15, 2025

The Wall Street Journal
That New Charge on Your Bill? Call It a ‘This Tariff Isn’t Our Fault’ Fee
Retail Dive
Small businesses may take the brunt of tariffs, even when they’re based in the US
Progressive Grocer
How Walmart Is Winning Value Shoppers

Apr 14, 2025

Banking Dive
House votes to overturn CFPB overdraft rule
CX Today
Big CX News from Salesforce, HubSpot, Twilio & Shopify
Ad Age
Why CMOs must own the full customer journey

Apr 11, 2025

Bloomberg
Cheap Consumer Goods Are the American Dream, Actually
Reuters
Verizon says Google AI for customer service agents has led to sales jump
CNN
Social Security’s telephone customer service sucks, acting leader admits. Many senior citizens agree

Apr 10, 2025

Retail Dive
Ulta pauses on Target expansion efforts, for now
Sourcing Journal
How Tapestry Blends Luxury with Digital Innovation for Omnichannel CX
RetailWire
Customer Service Satisfaction Reaches Near-Decade Low, Report Says: How Can Retailers Improve?

Apr 09, 2025

The Food Institute
Airlines Look to F&B to Up Their Customer Experience
CNBC
Walmart+ memberships boost sales amid Trump tariffs, recession fears
CX Today
Twilio Brings Attention-Based Routing to Contact Centers

Apr 08, 2025

The Wall Street Journal
The Complicated Relationship Between Consumer Sentiment and Stocks
Restaurant Dive
Starbucks and Dunkin’s competitors reap rewards as visits grow
CX Today
The Impact of Third-Party Support and AI on Customer Comms

Apr 07, 2025

The Verge
Microsoft updates Copilot with the greatest hits from other AIs
Financial Times
The American consumer’s identity crisis
The Independent
Passengers share fury at British Airways live-chat customer service after being stranded amid Heathrow fire

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How retailers are personalizing the shopper experience Supported by Talon.One
Virtual Event Playback
Loyalty 2.0 Capturing — and keeping — the customer
Playbook
The Retailer’s 4-Step Guide to Better Payment Experiences Custom content for Zip

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