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What We're Reading: Page 11

Industry reads hand-picked by our editors

Apr 24, 2025

The Wall Street Journal
Inside the Country’s Saddest Airport Lounge
Forbes
Rails Expands Retail Footprint With A Focus On Customer Experience
Hotel Dive
Customer satisfaction at hotels dips: report

Apr 23, 2025

Forbes
Personalization Drives Travel Loyalty: Arrivia Exec Gives Insights
CX Today
Microsoft Launches New Contact Center Integration Model for Teams
Retail Dive
Tractor Supply debuts animal, pet pharmacy service

Apr 22, 2025

USA Today
Consumers worried about tariffs are pulling back on spending: See study
Fortune
A customer support AI went rogue—and it’s a warning for every company considering replacing workers with automation
CFO Dive
Trade war puts US on ‘precipice’ of recession: Moody’s chief economist

Apr 21, 2025

The Wall Street Journal
Value Retailers Have Been Waiting for the Higher-Income Consumer. They’ve Arrived.
CX Today
When Tariffs Hit the Fan, CX Teams Must Step Up
ABC News
Judge orders halt to mass firings at Consumer Financial Protection Bureau

Apr 18, 2025

TechTarget
Tariffs and CX: Hold on to customers during an economic storm
CX Today
The Future of Social Customer Service: An Inside Look
Retail Dive
How retailers are connecting with younger shoppers

Apr 17, 2025

American Banker
Can AI fix customer service in payments?
Retail Dive
Ikea expands small-format fleet with Dallas store
CMS Wire
Coffee, Contact Centers and Closing the Customer Feedback Loop

Apr 16, 2025

Retail TouchPoints
Foot Locker Adds New Customer Data Platform to Enhance Personalization
CBS News
Starbucks changing its dress code for baristas. Here’s the new look.
Chain Store Age
Donatos Pizza automating phone voice ordering

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Library resources

Trendline
How retailers are personalizing the shopper experience Supported by Talon.One
Virtual Event Playback
Loyalty 2.0 Capturing — and keeping — the customer
Playbook
The Retailer’s 4-Step Guide to Better Payment Experiences Custom content for Zip

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