Amazon’s generative AI investments to fuel CX improvements, CEO says

Generative AI is fueling better browsing experiences at Amazon and powering next-generation customer experience initiatives at AWS.

By Bryan Wassel • Nov. 1, 2023

FedEx to integrate customer platforms, expand European rewards program

The logistics giant’s chief customer officer says combining its customer service, marketing and sales platforms will make supply chains more efficient.

By Kristen Doerer • Oct. 30, 2023

Explore the Trendline➔

Technology

In this Trendline, CX Dive explores what technology businesses are investing in to improve CX and examples of successful rollouts.

By CX Dive staff

Generative AI to power Dell’s self-service experience

Automated issue resolution, self-service and hyper-efficient support aim to enhance customer experience.

By Bryan Wassel • Oct. 27, 2023

Data stacks haven’t caught up with generative AI enthusiasm

Few enterprises have reached the production stage, chief data officers said in an AWS survey.

By Roberto Torres • Oct. 19, 2023

Wyndham debuts owner, guest engagement platforms amid ‘record’ development

The tech is designed to help hotel owners boost profitability and better cater to travelers’ evolving needs.

By Noelle Mateer • Sept. 15, 2023

Salesforce infuses rebranded CRM with AI, launches Einstein Copilot

The software giant is introducing a conversational generative AI assistant baked into all applications. 

By Lindsey Wilkinson • Sept. 12, 2023