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J. Jill plans ship-from-store capability

AI Agents Are a Moment of Truth for Tech

How AI-Powered Hyper-Personalisation Is Driving the Customer Experience

CFPB plans to spike BNPL rule

Future-Ready Agents: Visual Intelligence in Contact Center Training

What are ‘phygital’ experiences and how can marketers use them?

Wyndham targets truckers in latest loyalty play

The Convergence of AI, CX, and EX - A New Era for Customer Experience Professionals

Zendesk’s New Resolution Platform Redefines Customer-Centric Service Through AI-Powered Outcomes

Trump’s pick to lead Social Security promises quick customer service fixes amid agency meltdown

Sky says 2,000 jobs at risk at its customer service centres

HP is making more PCs in the US and focusing on customer experience

Fend for Yourself: Under Trump, Consumer Protection Bureau’s Probes of Big Tech and Finance Firms Freeze Up

If The Customer Is King, Why Aren’t They Treated Like One?

What Buy Now, Pay Later Looks Like Without the CFPB

Reflections from DOD’s first-ever customer experience officer

AT&T quietly issues stern warning to customers

23andMe Site Went Down as Customers Struggled to Delete Data

Your United Airlines Credit Card Is Going to Cost More

5 years after pandemic lockdowns, is retail back to normal?

23andMe Files for Bankruptcy Amid Concerns About Security of Customers’ Genetic Data

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