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Chipotle Enhances the Customer Experience With New “Build-Your-Own Chipotle” Meal Kit

Google Is Building AI Mode Agents to Automate Customer Support Tasks

AI startup reaped millions using bogus claims, FTC suit says

The Contentsquare-Loris Acquisition: A Closer Look

Club Med’s Richard De Villa on why customer experience should drive AI in marketing

Growing Texas city turns to agentic AI to help with customer service

What’s holding enterprises back from AI agent success?

Thoma Bravo Agrees to Buy Verint Systems for $1.23 Billion

Auntie Anne’s airport strategy takes flight

Lenovo’s Customer Service AI Chatbot Got Tricked Into Revealing Sensitive Information. Here’s How.

IRS Customer Service Data More Negative Than Told, Audit Says

Bank reverses decision to replace 45 customer service staff with AI chatbot

What Sits at the Center of the Digital Experience Stack?

11 customer experience conferences to attend in 2025

Walmart Realm adds new digital storefronts to woo Gen Z, Gen Alpha

More than a Store: My dinner at Wegmans

Target and Ulta’s ‘conscious uncoupling’

Tale of Two Countries: US vs. Japan in Customer Experience and AI

A Customer Service AI Agent Spits Out Complete Salesforce Records in an Attack by Security Researchers

Consumers Love AI Search and In-Store Shopping — and Retailers Need to Deliver Both

Amid IRS personnel shakeup, agency stalled for months on customer service strategy

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