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What We're Reading: Page 9

Industry reads hand-picked by our editors

Jan 28, 2025

PYMNTS
Stitch Fix Taps AI to Redefine Its Business Model … and the Consumer’s Wardrobe
CBC News
Rogers customers disputing price hikes report unequal treatment
The Wall Street Journal
Airlines Are Charging Higher Fares and Are Confident You’ll Pay Up

Jan 27, 2025

The Wall Street Journal
Google to Put Warnings on U.K. Businesses Using Fake Online Reviews
Fortune
Starbucks worker says baristas have a ‘panic button’ behind the counter, but it won’t be enough to quell angry customers after open-door policy reversal
Supermarket News
AI plus customer data equals a powerful revenue boost

Jan 24, 2025

Bloomberg
Walgreens Replaced Fridge Doors With Smart Screens. It’s Now a $200 Million Fiasco
Business Insider
Starbucks Staff Taught De-Escalation Tactics to Deal With Customers
The Wall Street Journal
OpenAI’s ‘Operator’ Agent Can Buy Groceries, File Expense Reports

Jan 23, 2025

C-Store Dive
Inside one of Murphy USA’s newly designed c-stores
No Jitter
Conversations in Collaboration: Peter Bailis with Google Cloud on Using AI Agents for Business Intelligence and Analytics
CX Today
Apple Bails on Auto-Summarizations: Should Contact Centers Too?

Jan 22, 2025

CIO Dive
Trump rescinds Biden executive order in AI regulatory overhaul
CX Today
Zoom Empowers Contact Center Agents with Dynamics Guides & Suggested Answers
iTnews Asia
Jollibee Group unifies feedback data to enhance customer experiences

Jan 21, 2025

No Jitter
Nvidia Enters the CX Arena With a Blueprint for AI Customer Assistants
Retail TouchPoints
The Secret to Solving Retail’s $743 Billion Returns Problem: Intelligent Customer Support
CX Today
Green CX: Why It Should Be on Your 2025 Agenda

Jan 17, 2025

Legal Dive
Southwest Airlines hit with US lawsuit over delayed flights in 2022
The Wall Street Journal
FTC Chair Lina Khan’s Exit Interview: Antitrust, Big Tech and Non-Competes
Forbes
Putting The Customer Back In Customer Experience

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The tech trends transforming customer experience Supported by CallMiner
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Transforming CX interactions: How to scale generative AI agents for success Webinar - on demand • Provided by ASAPP
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