What We're Reading: Page 5
Industry reads hand-picked by our editors
Jun 20, 2025
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Payments Dive
CFPB, consumer groups clash over BNPL
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ProfessionalAdviser
Most advisers ready to ‘break up’ with their CRM systems
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MarTech
Study shows AI agents struggle with CRM and confidentiality
Jun 18, 2025
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Forbes
How Best Buy Uses AI To Transform Customer Experience
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TechTarget
Adobe takes on AI search optimization with LLM Optimizer
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Retail Customer Experience
Bolt, Palantir launching smart, personalized checkout experience
Jun 17, 2025
Jun 16, 2025
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Fortune Europe
Sainsbury’s trials new concepts and technology in bid to boost customer experience
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Retail Dive
EBay takes live shopping on tour
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The Wall Street Journal
ICE Raids Have Sent Latino Shoppers Into Hiding and Big Brands Are Hurting
Jun 13, 2025
Jun 12, 2025
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The Wall Street Journal
Why You Should Think Twice Before You Click ‘Unsubscribe’ in an Email
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Grocery Dive
Uber grocery executive named to lead delivery operations
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The Financial Brand
The Frictionless Fiction: Why The Banking CX Goldilocks Zone Requires Intelligent Pauses
Jun 11, 2025
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The Wall Street Journal
Shop Slow, Spend More: The Retailers Hoping That Customers Linger
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Harvard Business Review
Attract New Customers Without Alienating Your Old Ones
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Retail Dive
Dr. Martens plans shift to ‘consumer-first’ mindset
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